Fans of Zendaya were drawn to her debut fashion line DAYA because of its inclusive message and diverse imagery, but the brand’s customer service has left many buyers unsatisfied.
Earlier this month, several customers tweeted that they had never received orders that they had placed via DAYA’s official website. Some even tweeted Zendaya’s official account directly.
@dayabyzendaya I am so disappointed in this company. I ordered clothes in November and haven't gotten any news about it. I've sent 3 customer service requests and have not gotten a response. Completely unacceptable! You've stolen my money considering I still don't have my product
— Totos Africa cured my plethora of mental illnesses (@meregil31) January 5, 2018
After days of speculation, Zendaya responded via her Instagram account, revealing that she would no longer be working with the company behind her fashion line. She also vowed to rectify the situation.
As of now, DAYA’s official website is still up and running.