Over a week ago, Gabourey Sidibe detailed an incidence of racial profiling she experienced while attempting to buy glasses at a Chanel store in Chicago.

In an essay for Lenny , Sidibe says that she was treated coldly by a Chanel salesperson, who barely acknowledged her when she asked for help, and tried to direct her to a discount frame store instead.

Chanel has since responded to the incident, releasing a public statement of apology,

“Chanel expresses our sincerest regret for the boutique customer service experience that Ms. Sidibe mentioned in this essay. We are sorry that she felt unwelcome and offended. We took her words very seriously and immediately investigated to understand what happened, knowing that this is absolutely not in line with the high standards that Chanel wishes to provide to our customers. We are strongly committed to provide anyone who comes in our boutiques with the best customer service. We do hope that in the future Ms. Sidibe will choose to come back to a Chanel boutique and experience the real Chanel customer experience.”

Sidibe also spoke of similar “shopping while black” experiences that she had as a teenager in New York City, in addition to at several points in her acting career.

Gabourey Sidibe’s book This is Just My Face is now available on Amazon.